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Technical Support

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The site has been developed according to the W3C web standards (XHTML 1.0 Transitional) and we recommend using any of the modern web browsers. The site has been tested in IE 5.5 and higher as well as Firefox 1.5 and higher.
The video files are all in FLV format (flash).
This website has been disabled from right click feature.
To view the videos you will need Flash Player 10. We recommend that you use Flash Player version 10 for the best quality. To experience the video player to its fullest extent, JavaScript support should be turned on since AJAX is used.
The videos are available in Flash.
You will be able to view videos adequately from a 56 Kbps connection, though as you imagine the quality will increase with higher bandwidth. For optimum quality use a 500 Kbps (0.5 Mbps) connection. Note that even with a fast connection high traffic on the Internet may reduce video quality. On some networks (often corporate networks) video transmissions may be blocked. If you cannot see any of our video clips, you may want to contact your network administrator to see whether a security firewall is blocking video transmission.
The most common cause of a pause or stop is Internet traffic congestion. The videos at Isaaward.org are provided for several bandwidths and the player negotiates with our server on what quality can be transmitted with the current bandwidth between us. Sometimes this is not sufficient or there are fluctuations in the available bandwidth that causes too little data to reach the player. When the buffer runs out the video pauses until enough data is received.
Most of the documents featured on Isaaward.org do not require plug-ins, though you will be appropriately informed should a plug-in be required. For more information on the types of plug-ins you might need on Isaaward.org , and on how to download them, visit these pages: Acrobat Reader Adobe Flash Player and Adobe Shockwave Player Windows Media Player
If you have problems watching the videos as well as other technical matters please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or +973 17 366166.